Shipping policy

Shipping Policy

Welcome to our store! To help you better understand our international shipping process, we have established the following Shipping Policy. Please read it carefully before placing an order.


1. Order Processing Time

  • All orders will be processed within 1–3 business days after successful payment.
  • Orders are not shipped on weekends or holidays.
  • During peak order periods, restocking, or force majeure events, processing times may be extended accordingly. We will notify you by email if this occurs.


2. Shipping Coverage

We currently ship to most countries and regions worldwide, including but not limited to:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • Most European countries
  • Southeast Asia

If your country is unavailable at checkout, please contact our customer service team to confirm shipping availability.


3. Estimated Delivery Time

Estimated delivery times for different countries and regions are as follows (for reference only):

Region

Estimated Delivery Time

United States

12–18 business days

Canada

12–18 business days

United Kingdom

12–18 business days

Europe

10–15 business days

Australia

15–20 business days

Asia

10–15 business days

Other Regions

10–25 business days

Note: Actual delivery times may vary due to customs inspections, flight schedules, weather conditions, holidays, or local logistics delays. These circumstances are considered force majeure and are beyond the seller’s control.


4. Shipping Fees

  • All products in our store qualify for free shipping.
  • If a remote area surcharge applies, the system will automatically calculate and charge the additional fee during checkout.


5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment through:

  • Your order details page
  • The courier’s official website
  • Third-party tracking platforms


6. Shipping Delays

If your shipment is delayed, please first confirm the following:

  1. The shipping address provided is correct
  2. Local delivery services are operating normally (severe weather conditions may cause delays)
  3. The package is undergoing customs clearance

If your order has not arrived beyond the estimated delivery timeframe, please contact our customer support team and we will assist you in checking the shipment status.


7. Lost or Damaged Packages

If your package is:

  • Lost during transit
  • Severely damaged
  • Missing items

Please contact us within 7 days after delivery and provide:

  • Your order number
  • Photos of the product
  • Photos of the package

We will arrange a replacement or refund as soon as possible.


8. Incorrect Address & Refused Delivery

Please ensure that your shipping address is complete and accurate.

If delivery fails due to:

  • Incorrect address
  • Failed delivery attempts
  • Refused packages

Any additional shipping costs incurred will be the responsibility of the buyer.


9. Contact Us

If you have any questions regarding our Shipping Policy, please contact us through:

  • Email: hkcartier@outlook.com
  • Online Customer Support Hours:
    New York Time 08:00–11:00 | 20:00–01:00